We endeavour to respond within one business day in most cases.In order to comply with various countries' regulations it is important that you accept our Terms and Conditions when emailing.

Telephone and live chat

Although our Head Office and production facilities are based in New Zealand we are easy to contact no matter where you are in the world. If you live in the Middle East or Africa you can call us using our toll free numbers that are linked direct to our Head Office. If you are living in MEA Region where we don’t have toll free numbers, contact our customer service via email.

MEA office hours in UAE are 8.00am - 5.00pm Monday to Friday UAE time (Saturday - Sunday Closed). Note this it's 4+ GMT (not taking into account any potential daylight savings time changes).

All customers who sends us a message will be responded to by phone or email the next business day.

Store Hours

Whether you are a Christchurch local, or visiting from overseas, you are welcome to stop by our shop and purchase our products on-site or have a look around. Factory tours are available by appointment. Please contact us at least 48 hours in advance to make a booking.

Our hours are 8.30am to 5.00pm, Monday to Friday New Zealand time. The only exception to this is local New Zealand public holidays

Please note that for in-store sales, we take EFTPOS and credit cards. We do not accept cash.